Refund & Cancellation Policy

1. No Refund Policy

All payments made to Achiever are final and non-refundable. This applies to:

• Monthly subscription fees for all plans (Starter, Pro, Enterprise)
• Partial months - no pro-rata refunds for unused days
• Accounts that are voluntarily cancelled mid-cycle
• Accounts suspended for Terms of Service violations

2. Why We Don't Offer Refunds

When you use Achiever, our infrastructure immediately incurs real costs:

• AI computation - each plan generation runs multiple AI agents (categorisation, plan generation, resource discovery, data population) consuming significant compute time on distributed LLM nodes
• Database operations - every plan, subtask, work session, and analytics event is stored and queried from our cloud PostgreSQL databases (Neon), which charge per read/write operation
• Third-party APIs - resource discovery uses DuckDuckGo search, YouTube metadata extraction, and IP geolocation APIs
• Email delivery - weekly reports and transactional emails are sent via Brevo, which charges per email

Because these costs are incurred at the moment of use and cannot be recovered, we are unable to offer refunds for services already rendered.

3. Free Trial

We offer a 3-day free trial with full access to all Enterprise features. No credit card is required to start the trial. We strongly encourage you to use the trial period to evaluate whether Achiever meets your needs before making any payment.

4. Cancellation

You may cancel your subscription at any time by deleting your account from the Profile page. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• No further charges will be made after cancellation
• No refund will be issued for the remaining days in the current period
• Your data will be permanently deleted within 30 days of account deletion

5. Exceptions

We will investigate and may issue a refund only in the following exceptional circumstances:

• Duplicate charge - if you were charged twice for the same subscription period due to a technical error on our end
• Unauthorised charge - if you can demonstrate that a payment was made without your authorisation and you report it within 7 days

To request an exception review, email us at support@achieversapp.com within 7 days of the charge with your account email, transaction ID, and a description of the issue. We will respond within 5 business days.

6. Payment Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly at support@achieversapp.com before raising a dispute - most issues can be resolved quickly.

7. Contact

For billing questions or to report a payment issue, contact us at support@achieversapp.com.